Refund policy

WONDER LIMO PR — RETURN & REFUND POLICY

All services provided by Wonder Limo PR INC. are non-tangible, time-sensitive transportation services. As such, refunds are governed by the following policies based on service type.

GENERAL SERVICES (Airport Transfers, Cruise Port, Tours, Hourly)

Full Refund Cancellations made more than 24 hours before the scheduled pickup time are eligible for a full refund to the original payment method, less any non-refundable processing fees charged by third-party payment processors.

No Refund — 24-Hour Window Once a reservation enters the 24-hour window before the scheduled pickup time, it is final and non-cancellable. No refunds, modifications, or store credit of any kind will be issued, regardless of the reason for cancellation. Example: A service scheduled for tomorrow at 5:00 PM must be cancelled by today at 4:59 PM or earlier to qualify for a refund.

No Refund — Additional Situations

  • No-shows or failure to meet the chauffeur within the complimentary wait period
  • Unused time within minimum hourly bookings
  • Same-day reservations (non-refundable from the moment of booking)
  • Changes requested less than 8 hours before pickup (excluding documented flight delays)

BUNDLES, ROUNDTRIPS, TOURS & DISCOUNTED PACKAGES

The standard 24-hour cancellation window applies to the full bundle before any service begins. Cancellations made more than 24 hours before the first scheduled pickup are eligible for a full refund, less any non-refundable processing fees.

Once the first service leg has been completed, all remaining legs are non-refundable and non-cancellable — no exceptions, no store credit, and no partial refunds for unused portions.

CHILD SAFETY SEATS

Clients traveling with minors who require a child safety seat must notify Wonder Limo at the time of booking and add the Child Safety Seat as an additional service. Reservations where this requirement was not disclosed are non-refundable if service cannot be rendered at pickup due to safety or legal compliance reasons.

SPECIAL EVENTS SERVICES (Weddings, Quinceañeras, Proms, Private Events)

Deposit A non-refundable deposit of 50% of the total service cost is required to confirm the reservation. This deposit is non-refundable under any circumstance.

Balance The remaining 50% balance is due no later than 14 days before the event date. If payment is not received by the deadline, Wonder Limo will make reasonable efforts to contact the client before taking further action, which may include cancellation of the reservation and forfeiture of the deposit.

Cancellation 14+ Days Before Event 25% of the total service cost will be refunded to the original payment method. The 50% deposit is non-refundable.

Cancellation 7–14 Days Before Event Total amount paid is non-refundable. No refund, store credit, or alternative remedy will be issued.

Cancellation Within 7 Days Total amount paid is non-refundable. No refund, store credit, or alternative remedy will be issued.

No Refund Upon Early Termination If the service is terminated early due to passenger misconduct, violation of terms, or safety concerns, all fees paid are forfeited with no refund or credit of any kind.

WAIT TIME & NO-SHOW POLICY

Airport Pickups: A complimentary 60-minute wait is provided from the time of flight landing. If the chauffeur cannot locate or reach the passenger within this window, the service will be marked as completed with no refund.

All Other Services: A 15-minute grace period applies. After 15 minutes with no passenger showup, the chauffeur will depart and full charges apply.

Exception: Airport baggage claim delays or lost/damaged baggage situations — no additional wait charges apply.

DAMAGE CHARGES

All passengers are jointly and severally responsible for any damage to the vehicle. A minimum damage fee of $250 applies for general services. For special events, additional charges for cleaning, repairs, and operational losses may be assessed based on actual costs. These charges are not subject to refund dispute.

FLIGHT DELAYS & CHANGES

In the event of a documented flight delay or a single flight change, Wonder Limo will honor the original reservation at no additional charge, provided the passenger notifies Wonder Limo as soon as the change is known and the rescheduled arrival occurs within 8 hours of the original pickup time. This applies to one (1) change or delay only.

CHARGEBACKS

Chargebacks filed against valid charges will result in a permanent ban from Wonder Limo services and may be subject to legal action.

COMPANY-INITIATED CANCELLATIONS

If Wonder Limo cancels a confirmed reservation due to force majeure, mechanical failure, safety concerns, or circumstances beyond the Company's reasonable control, Wonder Limo will make reasonable efforts to notify the client promptly and offer a rescheduled service when available.

Any refund, store credit, or alternative remedy for a Company-initiated cancellation is determined at Wonder Limo's sole discretion, based on the specific circumstances. Wonder Limo's liability shall not exceed the total amount paid for the affected service.

STORE CREDIT

Wonder Limo does not issue store credit in lieu of refunds for standard cancellations. Refunds, when applicable, are returned to the original payment method less any non-refundable processing fees. Store credit may be offered at Wonder Limo's sole discretion in exceptional circumstances only.

All partial refunds are issued exclusively as store credit. Store credit has no cash value and is applicable only to future Wonder Limo reservations.

GOVERNING LAW

This Refund Policy is governed by the laws of the Commonwealth of Puerto Rico and applicable federal laws of the United States of America.

ACCEPTANCE

By completing a booking with Wonder Limo PR INC., the passenger acknowledges having read, understood, and agreed to this Refund Policy in its entirety.